LAB 1 - THE CASE OF THE SLUGGISH DEVICE
CASE CARD A                                   cyberteaches.com/networking/lab-1
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USER REPORT (Jordan, student)
"Since this morning everything freezes for a few seconds at a time. My video
keeps buffering, and the fan is really loud. I have a project due tomorrow."

DEVICE: Windows laptop, 4-core CPU, 16 GB RAM, 256 GB SSD
WHEN: Saturday 10:40 a.m., at the kitchen table, about 3 m from the router

TASK MANAGER SNAPSHOT (10:42 a.m.)
  CPU ..................... 96%  (above 90% for the last 20 minutes)
  Memory (RAM) ............ 62%  (9.9 of 16 GB)
  Disk (C:) ............... 141 GB free of 256 GB
  Wi-Fi ................... Connected, HomeNet-5G, signal 4 of 4 bars

  Process                    Status          CPU     Memory
  CloudSync Helper           Not responding  78%     410 MB
  Web browser (6 tabs)       Running          9%     2.1 GB
  Video player               Running          5%     380 MB
  System                     Running          3%     150 MB

NETWORK CHECK
  Speed test ............... 182 Mbps down / 21 Mbps up
  ping 8.8.8.8 ............. 4 sent, 4 received, 0% loss, average 18 ms

TEMPERATURE
  No warnings. Laptop is on a hard table with vents clear.

ERROR MESSAGE ON SCREEN
  "CloudSync Helper is not responding. Close the program or wait?"